CONTACT PUMPnPOSE

Please contact us to order or for questions about our products or site.

Phone toll free: 1-888-253-8120
Phone local: 305-742-1720
Email: pumpnpose@live.com

Jennifer Navoy
10620 SW 129 CT
Miami, Florida 33186
305-742-1720

SHIPPING & RETURN POLICIES

Shipping is $10 per order for addresses within the continental U.S. For all other destinations, please email or call for shipping fees. Additional shipping if applicable will be added to the total shown on your receipt for addresses outside the continental U.S.

PNP ships all packages with no signature required. If you require a tracking number, please contact us. We will not be responsible for lost or stolen items once your package has been delivered to your residence. If you feel your delivery location is unsafe to have a package left unattended, please call us directly to place an order so we can opt to have a required signature for your protection. PNP will make every effort to ensure safe, prompt delivery of your package.

All orders are promptly shipped within 24 hours of receiving your order. Upon receiving your package, if you notice anything is missing or broken, call or email us immediately.

We expect our customers to carefully inspect their package upon receiving. If anything is broken or missing, we expect to be contacted 24-48 hours after confirmation of delivery confirmed by the tracking numbers visible on each package we ship out.

We will not be responsible for replacing any merchandise you claim to be missing or broken if you delay to call us and wait a week or two. A delay in contacting us leads us to believe the merchandise was fine upon receiving and was later damaged by the recipient.

Extremely important: If you have any issues with your order received, items missing, items broken, wrong items received — we will expect you to keep all original packaging and papers associated with the order. It is best to set the entire order, box, and papers aside until you speak with one of our customer service representatives. If you throw away the original packaging, we will consider the order received in good condition and any damages a result of customer misuse.

We will expect:

1. A digital picture of broken merchandise,

2. An attachement of your invoice to see if any notations were made regarding the specifics of your order,

3. A digital image of the writing on the sealed white bag that holds all of your loose research items.

We have a very specific, repetitive packing procedure and having these images and a copy of your invoice will clearly describe what you did or did not receive. If you are unwilling to send us the above information, we will assume your order was received in good condition and any defective merchandise is based on your misuse of the merchandise.

Any unopened/unused merchandise is always able to be returned for a merchandise refund. You are welcome to return any unused merchandise to us, and we will credit you upon its return. Please call or email us to let us know you will be returning all or part of your order. This will allow us to serve you better!