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money orders to the address below. Take 10% off all orders paid
by money order or Western Union. Add your shipping cost to your
merchandise total. Include your name, address, items ordered,
and how you want your products shipped along with your money
order. Thank you!
Shipping costs as follows:
Priority Mail:
0-$59.99: 6.00
60-79.99: 7.00
80-119.99: 8.00
120-149.99: 9.00
150-and up: 10.00
FedEx 2 Day: $20.00
Express
Mail: $20.00
FedEx Overnight: $25.00
International
Shipping: $40.00
Please fill out your order form accordingly. International orders
are sent Express Mail. Email
us to place your order to avoid any delays.
Mailing Information:
Jennifer
2300 Holcomb Bridge Road
Suite 103
PO Box 322
Rosswell, GA 30076
Contact
Information:
Toll
Free: 1-888-253-8120
Local: 305-742-1720
Email: pumpnpose@yahoo.com
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Return
Policy:
All orders are promptly shipped within 24 hours of receiving
your order. Upon receiving your package, if you notice anything
is MISSING or BROKEN, call or email us immediately.
Our email and phone number will always be available on the contact
information!
We expect our customers to carefully inspect their package upon
receiving. If anything is broken or missing, we expect to be
contacted 24-48 hours after confirmation of delivery confirmed
by the tracking numbers visible on each package we ship out.
We WILL NOT be responsible for replacing any merchandise you
claim to be missing or broken if you delay to call us and wait
a week or two. A delay in contacting us leads us to believe
the merchandise was fine upon receiving and was later damaged
by the recipient.
EXTREMELY IMPORTANT: If you have any issues with your order
received, items missing, items broken, wrong items received...we
will expect you to KEEP ALL ORIGINAL PACKAGING AND PAPERS associated
with the order. It is best to set the entire order, box, and
papers aside until you speak with one of our customer service
representatives. If you throw away the original packaging, we
will consider the order received in good condition and any damages
a result of customer misuse.
We will expect
1. A DIGITAL PICTURE of broken merchandise,
2. An attachement of your invoice to see if any notations were
made regarding the specifics of your order,
3. A digital image of the writing on the sealed white bag that
holds all of your loose research items.
We have a very specific, repetitive packing procedure and having
these images and a copy of your invoice will clearly describe
what you did or did not receive. If you are unwilling to send
us the above information, we will assume your order was received
in good condition and any defective merchandise is based on
your misuse of the merchandise.
Any unopened/unused merchandise is always able to be returned
for a merchandise refund. You are welcome to return any unused
merchandise to us, and we will credit you upon its return. Please
call or email us to let us know you will be returning all or
part of your order. This will allow us to serve you better!
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